Pellissippi State

Appointments Are Required  

1. Read these steps prior to making an online appointment

   • • Appointment must be made in the name of the taxpayer. Only one appointment is needed if married filing jointly. If someone else is making the appointment, enter that person's name and phone number in the "Notes to Counselor" box.

     • A separate appointment is required for each tax return, including returns for previous years. If you need a return for a prior year, indicate in the "Notes to Counselor" box what tax year (i.e.-TY2022). Arrive 15 minutes early to fill out the prior year intake form

     • Double check spelling of name, phone number, and email address for accuracy

     • If an email address is provided, the taxpayer will receive an email appointment confirmation and two email appointment reminders

2. An Intake Booklet must be completed before we can prepare your return. You can download this Intake Booklet and complete it at home prior to your appointment. Alternatively, a packet of forms may be picked up in advance. Ask for the AARP Tax-Aide packet at the Circulation desk just inside the Educational Resources Center (library) on the right.

3. Review What forms we can and cannot prepare

4. Review AARP List of What to Bring

5. Please read these arrival instructions prior to your appointment

   • Taxpayer who feels ill or has COVID-19 symptoms should not enter the building; we will give priority to rescheduling your appointment.

   • If you have not completed your paperwork in advance, arrive 15 minutes before your appointment to complete it.

   • If you are married and will be filing jointly, your spouse must be with you for us to file your return electronically (eFile), unless you have a Tax Power of Attorney. If your spouse is not present, we can prepare a paper return for you to mail to the IRS.

   • Only taxpayer (and spouse or Legal representative with Tax Power of Attorney)  named in the appointment reservation will be allowed in the tax preparation area of the building.

   • Please cancel your appointment if you no longer need it so that someone else may take your place.

6. If no appointments are available, try again later or try another site. More appointments will be added as volunteers become available.

For directions to the site from your address, click on the Directions icon on the map. Take I40 to Pellissippi Parkway north toward Oak Ridge. Exit at Hardin Valley Road and turn to the left. Turn right at the first light on Solway Road. Enter at the main campus sign on the left (Welcome Way). Turn right on Success Way and then left on Career Path Way. Turn into parking lot on the left. Look for the sign for the Educational Resources Center at the right end of the building. Enter the building and go straight ahead to the end of the hall.